We are always updating and improving to provide the best service to our customers. If you have
more questions that are not answered in this FAQ, please contact us.
You may place your order on this website. Once complete, you will be given an
account for you to manage your order systematically
Our cut off time is 5pm, one day before delivery.
Example : If you need to order or make changes to your order for Tues, the latest time to do so is
on Monday before 5pm
Our Business Hour for Customer Service :
Mon- Fri : 1030am – 5pm
Sunday 1130am – 5pm
Our Kitchen Operation for Daily Catering:
Mon – Fri , open for Lunch & Dinner. Closed on Weekends & Some Public Holiday
** Weekends and Public Holiday are open for Event Catering
Yes, each package is valid for 3 Months, from the date the package is purchased. Please note that expired package/credit can no longer be used or exchangeable for goods/cash/service.
The dates are flexible. And we go by credit system. For example, you subscribed 10 days package and plan to start on Monday. This week you order Mon , Wed & Fri. The remaining 7 days of credit can be carry forward to other week. So long as you finish your credit before they expired. Your credit valid for 3 months from the day you purchase the credit.
Lunch package is for lunch only. Dinner package is for dinner only. Kindly note that they are not interchangeable.
Kindly WhatsApp our Customer Service at 011 5872 9212 to discuss with us before placing your order
Nope. Our Lunch and Dinner menu is different daily. Lunch is cooked in the morning and will be delivered to you straight away , while we only start cooking dinner in the Afternoon so that we can ensure the food you received is fresh
So Sorry ya, we are unable to do that because lunch is cooked in the morning n delivered to you straight away , while we only start cooking dinner in the Afternoon so that we can ensure the food you received is fresh
You may login to your accounts and make the changes accordingly. However, all changes need to be made, latest 1 day before delivery date, before 5pm. Our Ordering Systems closes at 5pm sharp. Example : If you need to order or make changes to your order for Tues, the latest time to do so is
on Monday before 5pm
By default, we don’t. However, if you need them, please let us know so that we can include them when we deliver your food
Owls Kitchen KL food is more on the premium price because all our food are freshly cooked using premium ingredients, healthy oil and no processed food such as fishball & fishcakes 😊
Nope, we do not use MSG in our food
All our vegetables are soak and wash 3 rounds, using salt and vinegar to remove the dirt
Our vegetables are delivered to us fresh from farm everyday.
Yes we do, if your building management allow the rider to park and at the same time the building has lift for the rider to go up. Then, our rider will be able to deliver up to your doorstep
For walk-up apartments, or office building that does not have lift, kindly note that customer will need to wait for rider at the lobby to collect your food. TQ
We do have our own delivery team. However, as we are expanding, for certain areas we are still recruiting more riders to join us. As such, we are using Grab to deliver your food, if your place falls within the said area.
For rider’s briefing, kindly WhatsApp our customer service to brief us instead. Because sometimes our riders take shifts or goes on leave. As such, new riders who take over your order might not know what to do.
To avoid disappointment, kindly note that all forms of briefing and communication should be done solely to our Customer Service via WhatsApp at
011 5872 9212. We will brief our rider accordingly.
Kindly whatsapp us at 011 5872 9212 to sort it out.
If you have yet to receive the food you ordered per below timing, do send us a whatsapp to check the status.
*lunch: 12.00pm*
*dinner: 6.00pm*
The delivery will be cancelled if the call is not accepted for 3 times or the call is not answered after 10 minutes. Your credit will be considered as redeemed for this case. In most situations, riders will find the most suitable and safest place to leave your order and inform you the location that your order has been placed.
We encourage customers to leave delivery remarks under ‘Note to rider’ section at check out page to guide the rider to place the meals at specific area.
Gentle reminder: We will not be accountable for the lost of meal upon delivery. We encourage you to collect your meals immediately to prevent this situation from happening.
So sorry we are unable to do so. Our rider is assigned on daily basis, depending on orders and their attendance.
Delivery Address can only be change if, the area is within our coverage. You can check the coverage area in “Delivery Area” tab. Our cut off time for changes of Delivery Address and Delivery Date is 5pm, 1 day before delivery. Example : If you need to order or make changes to your order for Tues, the latest time to do so is on Monday before 5pm
